Privacy Statement

Welcome to the MATRIKS website.

We are pleased to welcome you as a customer and visitor to our website and to our physical store. The protection of your privacy is a top priority for us. To this end, we act in accordance with the General Data Protection Regulation, abbreviated as “AVG”, or also called the General Data Protection Regulation “GDPR”, which has been in force in Europe since 18 May 2018.


Use of your personal data
When you visit our website or store, we obtain data that you provide to us yourself or that is stored by us through the use of our webshop, such as your IP address and your order history.
  1. Your data is protected with us and we only use it for:
  2. processing your orders and providing after-sales service. Our partners involved in processing your order, such as shipping companies and
  3. Payment platforms are also required to comply with the “GDPR” regulations.
  4. sending our newsletter. You can easily unsubscribe at the bottom of each newsletter.
  5. responding to a “request information” you sent to us.

Registering your account


To use our webshop, you can, if you wish, create an account in which you enter or change data yourself. However, you do not need an account to place orders in our webshop.


Cookies

On your first visit to our website, you will see our cookie banner and can proceed to this privacy statement. On your next use of our website, you agree to these cookies. We use session cookies, which disappear after closing your browser, and persistent cookies that enable us or our partner companies to recognize your browser on your next visit. You can of course set your browser differently yourself.
You are free to disable cookies, but this may prevent our website from working optimally.


Google Analytics and Google Adwords


Through our use of Google Analytics and Google Adwords we obtain information about the use of our website. Your IP address is anonymized by Google. Here you can also set your browser differently.


Retention period

Your personal data will be stored for as long as necessary to fulfil our contractual obligations of sale and warranty. Longer storage may be dictated by legal, fiscal and anti-fraud reasons.


Information about the processing of your personal data.

Your personal data, provided via the registration form and during further business transactions, may also be used for the purpose of improving our customer relations and analyses.


Access and change your data

You can ask us at any time to view, change or delete your data.


Contact and Privacy Commission


We are happy to help you if you require information or have complaints about our handling of your data.
You can reach us in our shop MATRIKS, Museumstraat 18-22, 2000 Antwerp, by phone on +32 3 257 21 14 or by e-mail infodesign@matriks.be
You are free, and of course you have the right, to contact the privacy commission.