Privacy Statement

 Welcome to the website of MATRIKS.

We value your privacy and handle your data in accordance with the General Data Protection Regulation (GDPR), which has been in force in Europe since 25 May 2018.

Use of your personal data

When you visit our website or make a purchase, we process the data you provide to us directly or that is automatically collected, such as your IP address and order history.

We only use this data for:

  • Processing your orders and providing after-sales service.

  • Engaging partners (such as shipping companies and payment platforms) who are also required to comply with the GDPR.

  • Sending our newsletter (you can unsubscribe at any time via the link provided).

  • Answering questions or information requests you send us.

Account registration

You may choose to create an account in our webshop, allowing you to manage and update your details yourself.
Creating an account is not required: you can also place an order without one.

Cookies

When you first visit our website, you will see a cookie banner. By continuing to use our website, you agree to the use of cookies.

We use:

  • Session cookies: these disappear once you close your browser.

  • Persistent cookies: these allow your browser to be recognized during your next visit.

You can disable cookies in your browser settings, but this may affect the functionality of the website.

Google Analytics & Google Ads

We use Google Analytics and Google Ads to gain insights into the use of our website and to improve our online visibility.
Your IP address is anonymized. If desired, you can block tracking in your browser settings.

Data retention

We store your personal data for as long as necessary to fulfill our contractual obligations (sales and warranty).
A longer retention period may be required to comply with legal, tax, or anti-fraud obligations.

Customer relationship management

Data you provide during registration or transactions may be used to improve our customer service and customer relationships.

Access, modification & deletion

You always have the right to request:

  • access to your personal data,

  • correction of your data, or

  • deletion of your data.

Contact & Complaints

If you have any questions or complaints regarding the processing of your data, feel free to contact us:

MATRIKS
Korte Nieuwstraat 4
2000 Antwerp
📞 +32 471 62 53 82
✉️ tomvanderbeek@matriks.be

You also have the right to file a complaint with the Belgian Data Protection Authority (GBA).